1. Fourteen-day withdrawal right
Unless a legal exception applies, you may withdraw from a distance purchase without giving a reason within 14 calendar days from the day you or a person you nominate receives physical possession of the goods.
- Send a clear return request through the Contact page before the 14-day period expires.
- Include your name, order number, order date, delivery date and the products being returned.
- We will acknowledge an electronic withdrawal request in a durable form.
2. Personal-care hygiene exception
A tightly sealed product that has been unsealed after delivery and is no longer suitable for return for health-protection or hygiene reasons cannot be returned under the change-of-mind right. This does not remove your rights if the product is defective, damaged, incorrect or otherwise non-conforming.
3. Returning the goods
Return instructions and the correct return address will be provided after your request is approved. Do not send goods to an address that has not been confirmed for your return.
- Return eligible goods without undue delay and no later than 7 calendar days after notifying us of withdrawal.
- Keep products, packaging and included items in a condition that allows their nature, characteristics and functionality to be checked.
- You are responsible only for any diminished value caused by handling beyond what is reasonably necessary to inspect the goods.
- You bear the direct return-delivery cost unless we agree to collect the goods, the product is defective/non-conforming, or the law requires otherwise.
4. Refund timing and method
We will reimburse eligible payments, including the cost of our least-expensive standard outbound delivery, without undue delay and no later than 14 calendar days after receiving your withdrawal notice. We may withhold the refund until the goods are received or you provide evidence that they were sent, whichever occurs first.
- Refunds are made through the original payment method unless you agree to another method at no additional cost.
- Extra delivery cost chosen above the least-expensive standard option is not refundable.
- Bank processing time after we issue a refund is controlled by the payment provider.
5. Damaged, incorrect or defective goods
Contact us promptly with the order number, description and clear photos where possible. Depending on Georgian law and the circumstances, the primary remedy may be free replacement or repair; a price reduction or contract withdrawal may apply where those remedies are impossible, delayed or would significantly inconvenience you.
- We cover necessary return costs for confirmed defective or incorrect goods.
- Do not use a product that appears contaminated, damaged or unsafe.
6. How to start a return
Open the Contact page, choose “Return or refund”, enter your order number and send the request. We aim to reply within two business days with the next steps.